Removing or unsubscribing trackers

There are three options for removal:

1. Complete removal – You no longer need any history of the object and do not wish to reuse it.

2. Delete history – You no longer need the current collected history of the object and may wish to reuse it.

3. Remove subscription – You want to keep the object’s history but stop the subscription.

Complete removal

You no longer need any history of the object and do not wish to reuse it.

Important:

• Download any required historical data via reports before deleting objects.

• History cannot be restored after deletion.

Steps:

1. Collect the IMEI codes of the objects you want to completely remove.

2. Complete the details in this email template and send it.

3. We will send confirmation once the request has been processed.

→ Submit request via email

Delete history

You no longer need the current collected history of the object and may wish to reuse it.

Important:

• Download any required historical data via reports before deleting data.

• History cannot be restored after deletion.

• The subscription automatically stops if the object has no power and has not connected to the network in the month prior to invoicing.

• The subscription automatically starts again once the object receives power and the network connection is restored.

• Use the installation forms in our app if the object is installed in another vehicle.

Steps:

1. Collect the IMEI codes of the objects for which you want to delete the history.

2. Complete the details in this email template and send it.

3. We will send confirmation once the request has been processed.

→ Submit request

Remove subscription

You want to keep the object and its history in the portal but wish to stop the subscription.

Our billing module automatically detects which objects have connected to the network in the preceding month. Costs are charged accordingly, meaning the subscription automatically stops for an object if it has no power.

If the object continues to have power because it is not removed or has an internal battery (e.g. a Stealth Tracker), follow the steps below:

Important:

• History remains stored in the portal for up to 2 years. Download your data via reports to secure it.

Steps:

1. Collect the IMEI codes of the objects for which you want to stop the subscription.

2. Complete the details in this email template and send it.

3. We will send confirmation once the request has been processed.

→ Submit request