Removing or Unsubscribing Trackers - April 2025

Removing or unsubscribing trackers

There are three options for removal:

• Complete Removal - You no longer need the history of the object and do not wish to reuse it. 
• Remove History - You no longer need the currently collected history of the object and may wish to reuse it.
• Cancel Subscription - You want to keep the object’s history but stop the subscription.

Complete Removal

You no longer need the history of the object and do not wish to reuse it.

Important:

• Download any required historical data via reports before removing objects.
• History cannot be recovered after deletion.

Steps:

1. Collect the IMEI codes of the objects you want to completely remove.
2. Fill in the details in this email template and send it.
3. We will send a confirmation once the request has been processed.

Submit Request via Email

Remove History

You no longer need the currently collected history of the object and may want to reuse it.

Important:

• Download any required historical data via reports before having data removed.
• History cannot be recovered after deletion.
• The subscription automatically stops if the object no longer receives power and has not connected to the network in the month prior to invoicing.
• The subscription automatically starts again when the object receives power and reconnects to the network.
• Use the installation forms in our app if the object is installed in another vehicle.

Steps:

1. Collect the IMEI codes of the objects whose history you want to delete.
2. Fill in the details in this email template and send it.
3. We will send a confirmation once the request has been processed.

Submit Request via Email